Terms of Service

Scoutr is an AI-driven sales execution platform that researches business buyers, starts and continues commercial conversations, follows up, coordinates next steps, and works toward the commercial outcome configured by the customer. The service is provided by Norbites AS ("Scoutr").

By creating an account or using the service, you accept these Terms of Service.

• You must be at least 18 years old and authorized to create an account on behalf of the company.
• You are responsible for keeping login information confidential.
• Each playbook is a separately configured commercial mandate with its own objective, channels, boundaries, and subscription.
• You are responsible for all activity that occurs through your account.

• Each playbook has its own recurring subscription and an included amount of proactive autonomous execution, as displayed before activation.
• Depending on the selected commercial motion and price agreement, verified outcomes or additional workload may incur separate fees. The applicable definition, rate, and any agreed limit are displayed before the customer accepts them.
• Recurring fees are charged in advance through Stripe. Variable fees may be charged after the relevant work or outcome has been verified. Prices exclude VAT unless otherwise stated.
• Changes to a playbook subscription, workload, or fee limit take effect according to the terms shown before confirmation.
• If payment fails, we may limit or suspend access to the service.

You agree to:

• Use the service in compliance with applicable laws, including marketing and privacy laws.
• Not send unsolicited mass communication, spam, or misleading messages.
• Not use the service to contact people who have opted out or reserved against marketing contact where such rules apply.
• Respect opt-outs, stop signals, reservations, and internal blocklists.
• Ensure that message content is factual, lawful, and not misleading.
• Not use the service for unlawful, discriminatory, political, sensitive, or high-risk purposes without a separate written agreement.
• Not attempt to bypass capacity limits or technical restrictions.

We reserve the right to suspend accounts that violate these Terms.

The customer is responsible for ensuring that sales activities run through Scoutr have a lawful basis, are relevant to the recipient, and comply with applicable rules for electronic marketing, privacy, and channel terms.

• The customer is the controller for its own leads, contacts, playbooks, messages, and outreach.
• The customer must ensure that contact lists, imported data, and selected audiences can be used lawfully.
• The customer must provide accurate information about its offering, sender identity, product, and purpose.
• Scoutr may limit, pause, or stop playbooks that create unusually high risk of spam, complaints, channel violations, or privacy violations.
• Scoutr does not guarantee that a specific message, audience, or channel use is lawful in the customer's specific situation.

Scoutr uses AI to research, choose commercial actions, generate messages, interpret replies, and conduct conversations within the customer's configured boundaries.

• AI decisions and messages may contain errors. You are responsible for providing accurate seller knowledge, audiences, sender identity, authority, channels, and working instructions.
• Scoutr generally operates autonomously within the playbook and settings configured by the customer.
• When uncertainty, high risk, or situations the AI should not handle alone arise, the matter is escalated to a human task in the platform.

• You own all data you enter into the service, including contacts, messages, and configurations.
• We process business data on your behalf as a processor. See our Data Processing Agreement.
• Anonymized and aggregated data may be used to improve the service.
• After termination, you may export your data for 30 days before it is deleted.

We aim to keep the service available 24/7, but we do not provide uptime guarantees unless a separate SLA agreement is in place, such as for Enterprise customers.

Planned maintenance is normally announced at least 24 hours in advance.

• The service is provided "as is". We do not guarantee specific sales results.
• Our liability is limited to the amount you paid for the service during the previous 12 months.
• We are not liable for indirect losses, lost revenue, or reputational damage.
• We are not liable for actions the AI performs within the configuration you have set.
• We are not liable for the customer's choice of audience, legal basis, contact lists, or message content.

• You may cancel a playbook subscription at any time through the Stripe portal or in the platform.
• Upon cancellation, access remains available until the end of the current billing period.
• We may terminate the agreement with 30 days' notice. In case of material breach, we may suspend access immediately.

We may update these Terms. Material changes will be notified at least 30 days in advance by email. Continued use after changes take effect is considered acceptance.

These Terms are governed by Norwegian law. Disputes should first be attempted resolved amicably. The agreed venue is Oslo District Court.

Questions about these Terms may be sent to hello@scoutr.no.